Quality GuaranteeCurrent location ：HOME > Quality Guarantee
- As a supplement to our standard terms and conditions, Key Source offers a 12-month Quality Guarantee on all Product(s) purchased from our company. This Quality Guarantee is applicable to the original person or entity (the head Buyer) that purchases the Product(s),is subject to the following terms and conditions:
I. PERIOD
Key Source guarantees that at the time of delivery, the Product(s) shall meet the specifications stated by the manufacturer in its published data sheet for the Product(s) for a period of 12 months from date of delivery of the Product(s).
II. PRODUCT RETURN
Buyer must provide the following to invoke rights under this Guarantee: (i) written notification within thirty (30) days of the alleged failure that rights are being invoked; (ii) the Product(s) that Buyer claims are defective; (iii) detailed failure report confirming the defect; and (iv) traceability of defective Product(s). Key Source reserves the right to have an independent third party examine and test any Product(s) to validate defects. The conclusion of the independent third party shall be conclusive in determining the Buyer’s rights under this Guarantee.
III. REMEDIES
Key Source sole remedies under this Guarantee and in its sole discretion are to: (i) repair the Product(s); (ii) replace the defective Product(s) with Product(s) meeting the description on the original invoice at no cost to the Buyer; or (iii) refund Buyer the purchase price at the price set forth on the original invoice.
IV. ASSIGNMENT
The Key Source 12-Month Quality Guarantee applies only to the original Buyer and may not be transferred or assigned without the prior written consent of Key Source.
V. EXCLUSIONS
This Guarantee does not apply to, and expressly excludes, the failure of a Product(s) caused by Buyer’s negligence, misuse, or use that is inconsistent with the manufacturer’s recommended use of the Product(s). Product(s) are not authorized for use in critical safety or other applications where a failure may reasonably be expected to result in personal injury, loss of life, or serious property damage and any use in such applications is at Buyer’s sole risk. This Guarantee does not apply to, and expressly excludes Product(s) where a third-party test report has been provided to the Buyer. Those Product(s) carry a 30 day warranty from the date of delivery.
VI. LIMITATIONS
Key Source is not liable under this Guarantee for any damages or losses of any kind, whatsoever, including but not limited to incidental or consequential, punitive or exemplary damages. Additionally, Key Source is not liable for any damages or losses related to harm caused to products other than the Product(s) being returned, loss of use, rework or manufacturing expense, loss of data, downtime, procurement of substitute products, loss of revenue, loss of profits, loss of customers, or injury to reputation.
